Contact us
Our team aims to give every user quick, friendly and knowledgeable support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help solve problems, during every working hour of the Zambian week. Fill in the contact form and tell us what you need. A member of the support team reviews your request and replies as quickly as possible, on average within one business hour. We are glad to help you get the most out of the platform.
Registration is open, places are limited
By creating an account, you agree to our Privacy Policy · Terms of Use.
A personal manager will call you within 24 hours.
Our Lusaka office
The registered desk of Zing markbit sits on Cairo Road, in the middle of Lusaka's business district. Visitors are welcome during office hours, though we suggest writing first so the right person is available for your question.
- Address
- Plot 6447, Cairo Road, P.O. Box 31, Lusaka, Zambia
- Office hours
- Monday to Friday, 08:00 to 17:00 (CAT)
- [email protected]
Call-centre hours: Monday to Friday, 08:00 to 17:00 (CAT). Typical wait for an e-mail reply: average reply within one business hour.
Find us on the map
The marker shows the office building in the capital. Cairo Road needs no introduction to a Lusaka driver, and the building entrance is on the western side, away from the busier pavement.
Who answers your message
Client Support and Onboarding
The first line of contact. This team handles onboarding questions, deposit and withdrawal queries, document checks and anything to do with using the platform day to day.
Personal managers
Assigned to your account after registration. They help with strategy setup, review results with you and coordinate changes to your plans.
Security and compliance
For suspected fraud, account security worries or verification problems. These messages are prioritised and handled with extra care.
Before you write, it helps to have the account e-mail and, where money is involved, the date and amount ready; a complete first message usually resolves in a single reply. Whatever your question, one address reaches all three teams: [email protected]. If your matter concerns a complaint rather than a question, the complaints page describes the formal route with its own timelines.